Terms of Service

1. Definitions

• Provider: Grade System sp. z o.o., registered office in Gdańsk, ul. Alfonsa Flisykowskiego 1/58, 80-180 Gdańsk, Poland, entered in the National Court Register (KRS) under number 0000926334, tax ID (NIP) 5833438266, REGON 520207490, share capital PLN 5,000.
• fanero studio: the online service at fanerostudio.pl, including the application and the AI connector, for managing company profiles on social media.
• Customer: a business that has concluded an agreement with the Provider to use fanero studio. The Customer acts through the people it has given access to.
• User: a person with a fanero studio account who uses the Customer’s workspace within the role assigned to them.
• Workspace: a separate area in fanero studio for one Customer, with its brands, profiles, team and data.
• Profile: a company account on a platform (Facebook, Instagram, YouTube, TikTok, LinkedIn, Google Business Profile) connected to a workspace.
• Plan: the scope and price of the service according to the price list, including limits on brands, profiles and AI credits.
• AI credits: units for billing features that use a language model, renewed every month within the plan.
• AI connector: the fanero studio MCP server through which the Customer can connect a workspace to Claude or ChatGPT.

2. Services we provide

The Provider provides access to fanero studio as a service delivered by electronic means. Within a plan the Customer can: view profile statistics on the dashboard, reply to comments, messages and reviews in one inbox, plan and publish posts with approval, create and send reports, set up rules and alerts, and use the AI assistant and the AI connector.

fanero studio is a service for businesses. We do not conclude agreements with consumers within the meaning of Article 22¹ of the Polish Civil Code.

The available features depend on the plan and on what each platform allows. Platforms may restrict access to data or change their APIs. Private messages from TikTok and LinkedIn are not available through their APIs, so the inbox handles only comments for these platforms.

3. Technical requirements

• a device with internet access and a current browser: Chrome, Edge, Firefox or Safari, with JavaScript and the cookies required for logging in enabled,
• an active email address,
• a platform account with administrator rights to the profile being connected (for example the admin role on a Facebook Page, or an Instagram business or creator account linked to a Page).

4. Conclusion of the agreement and account

The agreement is concluded when an account is created and a workspace is set up. By creating an account, the person acting on behalf of the Customer accepts these Terms and the Data Processing Agreement and confirms that they may represent the Customer.

The person who creates a workspace becomes its Owner. The Owner invites the team and assigns roles. The Customer is responsible for the actions of the people it has given access to and for keeping passwords confidential. We recommend enabling two-factor authentication (2FA).

Information provided at registration and in the workspace settings (including the tax ID for invoices) must be true and up to date.

5. Trial period

A new workspace gets a free 14-day trial on the Agency plan, with no card required. We send a reminder 3 days before the trial ends.

If the Customer does not choose a paid plan, after the trial the workspace stays read-only for 14 days, and then synchronisation with the platforms is paused. We keep the data for 90 days after the trial ends and then delete it.

6. Plans and payments

Plan prices, limits and add-ons (extra profiles, AI credit packs) are shown in the price list on fanerostudio.pl and on the “Settings, Plan and billing” screen. Prices are net; VAT is added at the applicable rate.

The plan fee is charged in advance for a month or a year through the payment operator PayU S.A. With monthly billing the card is charged automatically at the start of each period. We issue VAT invoices electronically and submit them to the Polish National e-Invoicing System (KSeF); they are also available in “Settings, Invoices”.

If a payment fails, we retry it 3 times within 7 days and notify the Customer by email each time. After failed attempts the workspace becomes read-only, and after another 14 days synchronisation is paused. Access is restored as soon as the payment has been credited.

Upgrading takes effect immediately and the difference is charged pro rata. Downgrading takes effect from the next billing period, provided the workspace data fits within the limits of the lower plan.

We do not refund fees for a period already paid, except within the first 14 days after the first annual payment: during that time the Customer may cancel and receive a full refund.

7. Connecting platforms

When connecting a profile, the Customer logs in to the platform and chooses for itself which data and actions fanero studio gets access to. Platform passwords never reach fanero studio. The Customer authorises the Provider to retrieve data from these profiles and to perform, on the Customer’s behalf, the actions it requests in fanero studio (replying to, hiding or deleting a comment, publishing a post).

The Customer agrees to comply with the terms of the platforms whose profiles it uses through fanero studio, in particular the terms of Meta, Google, TikTok and LinkedIn.

fanero studio uses YouTube API Services. By using the YouTube features in fanero studio, the Customer agrees to be bound by the YouTube Terms of Service: www.youtube.com/t/terms, and the Google Privacy Policy applies to data obtained through the YouTube API: policies.google.com/privacy.

The Customer may disconnect a profile in fanero studio at any time or revoke access in the platform settings (for Google: security.google.com/settings/security/permissions). After disconnection we delete the tokens immediately and the profile data as described in the Privacy Policy.

The Provider is not responsible for interruptions, restrictions or changes on the platforms’ side, including a platform blocking a profile for reasons beyond fanero studio’s control.

8. Acceptable use

The Customer may not use fanero studio to:

• send spam, bulk unsolicited messages or misleading content,
• publish unlawful content or content that infringes the rights of third parties or the platforms’ terms,
• circumvent plan or platform limits, retrieve data automatically outside fanero studio’s features, or attempt to access other workspaces,
• give access to people outside the Customer’s team in a way that bypasses roles and permissions,
• act in a way that disrupts the operation of fanero studio or the security of other Customers.

If these rules are breached, the Provider may block the feature concerned or access to the workspace, informing the Customer of the reason, and in the case of a serious breach terminate the agreement under section 13.

9. AI assistant and AI connector

AI features (reply suggestions, post texts, translations, summaries, sentiment detection) prepare suggestions. AI replies are never sent without a human decision. The Customer is responsible for the content it publishes or sends, even if it started as an AI suggestion.

AI features use AI credits from the plan’s allowance. Unused credits do not roll over to the next month.

The AI connector links a workspace to Claude or ChatGPT after consent from a person with the appropriate role. The consent sets the brands and whether the AI client may only read or also write. Every write action is a separate tool that the AI client shows for confirmation. The connection can be ended in “Settings, Integrations”. Writing through the connector is available from the Business plan.

10. Personal data and confidentiality

For the data of people who comment, send messages or leave reviews on the Customer’s profiles, the Customer is the controller and the Provider processes the data on its behalf under the Data Processing Agreement, which forms part of the agreement. For the data of fanero studio user accounts, the Provider is the controller. Details are in the Privacy Policy.

The Customer may download an export of the workspace data (a ZIP with CSV and JSON files) at any time in “Settings, Data and privacy”.

Each party keeps confidential the non-public information about the other party that it learns in connection with the agreement.

11. Availability and changes to fanero studio

We work to keep fanero studio continuously available. Planned maintenance is announced in the application in advance and carried out at times of lowest traffic. The status page shows the state of synchronisation with the platforms.

We may develop and change fanero studio’s features. If a change significantly limits a feature the Customer pays for, we announce it at least 14 days in advance and the Customer may terminate the agreement before it takes effect.

A guaranteed service level (SLA) applies only to the Custom plan, on the terms of a separate agreement.

12. Liability

The Provider’s liability to the Customer under the agreement is limited to actual damage and to the fees paid by the Customer in the 12 months before the event that caused the damage. The Provider is not liable for lost profits.

These limits do not apply to damage caused intentionally or where the law does not allow liability to be limited.

The Provider is not responsible for content published by the Customer or for decisions the Customer makes based on statistics and AI suggestions.

13. Cancellation and termination

The Customer may cancel at any time in “Settings, Plan and billing”. The service runs until the end of the paid period, after which the workspace becomes read-only. We keep the data for 90 days after the subscription ends; during this time it can be downloaded or the plan resumed. After that the data is deleted.

The Owner may also delete the workspace immediately in “Settings, Data and privacy”. For 7 days the fanero studio team can restore it at the Customer’s request, after which the data is deleted. It is removed from backups within 30 days at the latest.

The Provider may terminate the agreement with 30 days’ notice for good cause (discontinuing the service, a change in law or platform terms that makes providing it impossible) and without notice if the Customer grossly breaches section 8 and does not stop despite a request to do so.

14. Complaints

Complaints can be submitted through the “Report a problem” form in the application or by email to pomoc@fanerostudio.pl. Please describe the problem and include the workspace name and the account email address. We reply within 14 days.

15. Sole traders with consumer rights

A natural person running a business as a sole trader for whom the agreement is not of a professional nature (assessed in particular on the basis of the business activity shown in the Polish business register CEIDG) enjoys the protection provided by Article 385⁵ of the Polish Civil Code and Article 38a of the Polish Consumer Rights Act of 30 May 2014, including the right to withdraw from the agreement within 14 days of its conclusion. It is sufficient to send the withdrawal statement to pomoc@fanerostudio.pl. Section 12 does not limit such a person’s rights to the extent they are entitled to them as a consumer.

16. Changes to these Terms

We may change these Terms for important reasons: changes in law, platform terms, the scope of fanero studio or prices. We announce changes by email and in the application at least 14 days before they take effect. A Customer who does not accept a change may terminate the agreement before that date at no extra cost.

17. Final provisions

The agreement is governed by Polish law. Disputes are resolved by the court competent for the Provider’s registered office, subject to provisions that set a different jurisdiction for the persons referred to in section 15.

These Terms are available in Polish, English and German. In case of discrepancies the Polish version prevails.