A brand groups the profiles, inbox threads, posts and reports of one business or one client. An agency creates a brand for each client, while a business usually runs one or a few brands.
Adding a brand
- Open Settings, Brands.
- In the “New brand” section, enter a name and choose the brand language.
- Click “Add brand”.
The brand language is the default language for reports and AI reply suggestions for that brand. Brands are added and deleted by the Owner or an Administrator, and the brand’s Manager can also change its name and language. The number of brands depends on your plan. A workspace must have at least one brand, and for now a brand with connected profiles can’t be deleted.
Brand switcher
On the top bar you can pick one brand or “All brands”. The dashboard, Statistics, the publishing calendar and the AI assistant then show only that brand.
What to show a client
- A post for approval: the approval link works without an account and can be used once.
- Current results: a dashboard link or a live report link, both with an expiry date and an optional password.
- A report by email on a schedule: recipients don’t need a fanero studio account.
Dashboard and report links only show statistics. The content of comments and messages from the inbox stays within the team.