A new workspace gets 14 days of the Agency plan for free, with no card required. The trial end date is shown in Settings, Plan and billing. 3 days before the end, the Owner gets a notification and an email, and a bar appears at the top of the app.
After the trial
If nobody chooses a plan, the account becomes read-only. You can still see statistics, the inbox and reports, but you can’t reply, publish or run rules. After another 14 days we stop syncing with the platforms and keep the data for a further 90 days. 30, 7 and 1 day before deletion, the Owner gets an email and a notification. After 90 days we delete the workspace data, while invoices and payments stay in our archive because the law requires it. If you pay for a plan before then, everything comes back straight away.
Plans
- Start: 59 PLN net a month or 590 PLN a year, 1 brand, 6 profiles, 100 AI credits.
- Business: 149 PLN net a month or 1,490 PLN a year, 5 brands, 20 profiles, 500 AI credits.
- Agency: 349 PLN net a month or 3,490 PLN a year, 20 brands, 80 profiles, 2,000 AI credits.
- Custom: from 899 PLN net a month, from 50 brands and 200 profiles, 5,000 AI credits.
Prices are subject to 23% VAT. With yearly billing you get two months free. Every plan has unlimited team members, so you don’t pay for extra people. Changes through the Claude and ChatGPT connector are available from the Business plan upwards. Current prices are always in Settings, Plan and billing.
Payment
The workspace Owner chooses and pays for the plan in Settings, Plan and billing: first they enter the billing details, then they pay through PayU. Card details go straight to PayU, and fanero studio never sees them.
- Monthly plans are paid by card. PayU saves the card and we charge it automatically every month.
- Yearly plans can be paid by card, BLIK or instant bank transfer. With BLIK and bank transfer, we remind you about the next payment a week before the year ends.
- A company from an EU country other than Poland, with an EU VAT number active in VIES, pays in euro without Polish VAT (reverse charge).
You can’t buy a plan in the mobile app. Do it in a browser, in Settings.
Failed payment
If a card payment fails, we try twice more within 7 days and send a notification after each attempt. During that time the app works as normal. After the third failed attempt, the account becomes read-only. With “Pay now” you can pay with a different card at any time, and access comes back immediately.
Changing plans
- You move to a higher plan immediately, after paying for the rest of the current period.
- A lower plan starts from the next period. If you have more profiles than the new plan covers, you select which ones stay. The others stop syncing, and their data stays visible for 90 days. Brands over the limit keep working, but you can’t add a new one.
- You switch from monthly to yearly billing, or back, at the next payment.
Extra profiles
If your plan doesn’t have enough profiles, buy more in Settings, Plan and billing with “Buy extra profiles”. A profile costs 8 PLN net a month, or 80 PLN net a year with yearly billing. It works as soon as you pay for the rest of the current period and renews together with the plan, on a single invoice.
You can reduce the number of profiles from the next period with “Change number of profiles”. If more profiles are connected than the new limit allows, you select which ones stay, just as when you move to a lower plan.
Changing your card
Change your card in Settings, Plan and billing with “Change card”. PayU verifies the new card without charging it, sometimes with a confirmation in your banking app. The next renewal will use the new card, and we remove the old one from PayU. If a payment is waiting to be retried, we retry it straight away with the new card. If you pay yearly by BLIK or bank transfer, you can save a card the same way, and then the plan renews automatically.
Cancelling
In Settings, Plan and billing, click “Cancel plan” and confirm with “Cancel plan” in the dialog. We ask for a reason, but you don’t have to answer. The plan stays active until the end of the paid period, after which the account becomes read-only. Until that day you can undo the cancellation with “Resume subscription”. We don’t refund the paid period, except within the first 14 days after the first yearly payment.
Invoices
After every payment, GRADE SYSTEM sp. z o.o. issues an invoice and sends it to KSeF, the Polish national e-invoicing system. You’ll find it in Settings, Invoices, with the KSeF number and a PDF file. A copy is emailed to the address in your billing details. After a refund we issue a correcting invoice.
Usage
On the “Plan and billing” tab, bars show how many brands, profiles and AI credits you have used and when credits renew. Once you have as many brands as your plan allows, you can’t add a new one. The “Plan limit almost reached” alert warns the Owner and Administrators when usage reaches 90%. If you run out of AI credits, you can buy 1,000 more for 29 PLN net, valid until the end of the month.
We agree the Custom plan individually. Write to pomoc@fanerostudio.pl.