Shortcuts work when the cursor isn’t in a text field. Click the thread list or an open thread and use these keys:
- J: next thread.
- K: previous thread.
- R: jump to the reply box.
- /: reply box with the list of templates.
- E: mark the thread as done.
- A: assign the thread to yourself.
- H: hide a comment or unhide a hidden one, where the platform allows it.
- X: select the thread for bulk actions.
- Ctrl+Enter (Cmd+Enter on a Mac): send the reply from the text field.
After sending a reply or hiding a comment, you still have 5 s to click “Undo”.
Outside the inbox
- Ctrl K (Cmd K on a Mac) opens search on any screen. From 2 characters it also searches the inbox, posts, profiles, publishing and reports.
- In the template list, the arrow keys select, Enter or Tab inserts and Escape closes the list.
- In dashboard edit mode, Ctrl+Z undoes a layout change and Ctrl+Shift+Z redoes it.
The R, /, E, A and H keys work for roles that can reply in the inbox. Analysts browse threads with J and K.