Templates speed up replies to questions that keep coming back, e.g. about prices, dates or directions. You create them in Automations, on the “Reply templates” tab.
- Click “New template”.
- Enter a name you’ll use to find the template in the inbox, and the text.
- If the text should include an address, e.g. of your price list, enter it in the “Link” field. It must start with https:// or http://.
- Choose a brand or “All brands” and click “Save”.
Variables
- {imie}: the first name of the person who wrote the comment or message.
- {marka}: the brand name.
- {link}: the address from the “Link” field.
When fanero studio doesn’t know a value, for example because the author’s name contains digits instead of a first name, the variable stays in the text in curly brackets. You’ll see it in the reply box and can fill it in before sending.
Using templates in the inbox
In the reply box, type / and the start of the template name, or click “Templates”. The arrow keys select and Enter inserts. You can edit the text, and sending works as usual, with 5 s to click “Undo”.
Templates are added and edited by the Owner, an Administrator or a Manager. Everyone else on the team who replies in the inbox can use them.