You connect profiles in the setup wizard or on the “Connected accounts” screen with the “Connect profile” button. You log in on the platform and tick the Pages fanero studio should see. Your password stays with the platform and never reaches fanero studio.
Requirements
- Facebook: you connect your business Page. The Facebook account you log in with must have access to that Page.
- Instagram: the account must be a professional account, meaning a business or creator account, and must be linked to a Facebook Page. You can change the account type in the Instagram app settings.
After connecting
fanero studio fetches up to 2 years of history. With 5 profiles this takes about 3 minutes. After that, comments, mentions and messages from Messenger and Instagram Direct arrive in the inbox, and statistics appear on the dashboard.
On the “Connected accounts” screen, profiles are grouped by brand. The “Permissions” column shows what fanero studio can access for each profile: statistics, comments, messages, publishing. The “Valid until” column shows the date until which the connection works.
You can reply to a Messenger or Instagram Direct message within 24 hours of the customer’s last message. After that, Meta only lets you reply once the customer writes again.
If the “Connect profile” button is greyed out, connecting to platforms isn’t switched on yet. In the meantime you can set up the rest of fanero studio: brands, team, templates and rules.