The quickest way to report a problem is from the app, because the form attaches information that helps us find the cause.
- Open the account menu on the top bar and choose “Report a problem”.
- Enter a subject and describe what is happening, on which profile and since when. For example: since this morning, Instagram comments have not been appearing in the inbox, profile @company.
- Click “Send request”.
We attach the page address, browser, window size and recent errors from this tab to your request, without the content of your data. So send it from the screen where you can see the problem.
We reply by email to your account address, usually within one business day. The “Your requests” list in the same window shows the status of each case: “New”, “In progress”, “Waiting for you” or “Closed”.
If you can’t log in
If you can’t log in or your account is locked, write to pomoc@fanerostudio.pl from the address linked to your account and include the workspace name.
Never include passwords or 2FA codes in your request.